Second unit has been running for 30days straight since I received it, so appears the original did have an issue. They sent me a new one via expedited shipping and I returned the bad unit, all shipping covered. I had multiple helpful back and forth emails with protectli customer support and concluded the unit appeared to be the problem (not my ram or software). Heard great things about protectli customer service which made the decision easier (purchased in canada).Īfter receiving it and running it with pfsense installed, it would reboot daily with a specific setting enabled. Ordered when it was at a discounted price, otherwise would have probably gone with a lower end unit. I recommend that you not buy this expensive product based on an expectation of vendor customer support that includes a normal and satisfactory exchange of defective product. My data point says this is what your expectation should be for customer support. It is hundreds of dollars more expensive now. Yes, it is more expensive since coming back on sale at Amazon Canada. They warned that the price was likely to be higher when it did come on sale again. However, at that time, Protectli was in a dispute with Amazon Canada over commercial terms so the FW6D was not presently available for sale in Canada via Amazon Canada. If I wanted an "exchange", I could purchase the same model again. They recommended I return the unit to Amazon Canada as defective, for a refund. Now the second problem: No, Protectli customer support was adamant that they wanted nothing to do with an exchange via customs with their U.S. Okay, so customer support will do an exchange, like they did for other customers who left glowing reviews. I tried two HyperX SODIMMs so it was the processor board, not the memory. Memtest failed, always getting stuck at the same bit address. The first problem was an apparent memory addressing issue. Initial impressions were good: Hardware mechanical build quality was impressive. The reviews of Protectli customer support were glowing, so job well done by me. Longer story: I did a lot of research and chose the FW6D, the barebones i5-8250 Vault 6, at an absolutely killer price. The single star is for mechanical build quality. Short story: The product did not work and customer support was very disappointing. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |